Friday, November 20, 2015

My Patreon account is toast. You shouldn't use it, either.

That up there? That's an extortion threat that just showed up in my e-mail inbox.

[Sigh] like I don't already put up with enough bullshit from stalkers and hackers on the daily.

Patreon sent me an e-mail message a week or two ago, letting me know that they had had what they (like everyone else) euphemistically termed a "security breach," meaning they got hacked and a bunch of users' data got stolen. They assured me that everything would be fine.

Obviously not.

Now, here's the deal: I didn't finish entering all the data, because I wasn't convinced their clunky, clumsy interface would work for me or for patrons (guess what? it didn't). So some of the threat is undiluted bullshit. That's not the point.

The other deal? There is no — I repeat, NO — e-mail contact anywhere on the Patreon site for communicating such concerns, much less forwarding the threat so they can turn it over to their legal team or whatever.  I finally found, at long last and only via the trial and error process of asking stupid-ass questions in their knowledge base interface, a "disable" e-mail. I don't want my account "disabled"; I want them to torch that motherfucker.

This is absolute shit service. For people handling funds belonging to other people? It's utterly inexcuseable. If you've registered there for any reason, as creator or as patron, I suggest you get your data out NOW.



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